Welcome To Ellam Sugarcraft
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Delivery & Returns

Delivery

We aim to dispatch all orders within 1 working day of receipt of order.(Mon-Fri)

UK Delivery:

Standard Royal Mail Second class delivery is FREE on UK orders.
(Alternative delivery options are available at checkout at an additional charge.)
 

International Delivery:

All International orders are dispatched by UK Royal Mail
Tracked or Tracked and Signed International Service
Prices vary on order weight and destination.  Actual cost is calculated & can be viewed prior to completing the purchase on the checkout page.

European destinations from £7.70

Non-European destinations from £8.30

Delivery time cannot be guaranteed  but normally falls within 7-21 working days.

 

Returns

We hope you are very happy with your purchase.
If you have any issues please contact us and we will do our best to resolve.
We accept returned items within 30 days of purchase. All returns must be unopened,  in original new condition & complete with original packaging. Please Include information detailing the reason for the return. We will replace, exchange or refund items, & will make the refund credit to your original payment method once the return item has been received.
In the unlikely event of damaged or faulty goods being delivered  please contact us within 7 days with full details, so we can arrange the return, replacement, or refund. In the case of damaged/faulty goods we reimburse the return postage.

Returns Address:

Ellam Sugarcraft
PO Box 2252
Bolton
BL6 9HW